Level 2 Diploma in Team Leading


Price £732


A competence-based qualification is based on National Occupational Standards (NOS) and is a job-ready qualification which requires learners to demonstrate the skills and knowledge required to work in a specific industry. The qualification must be assessed in the workplace or in a realistic work environment (RWE) in accordance with the relevant assessment strategy.


This is a regulated qualification. The regulated number for this qualification is 601/3967/5.


This is a cross-sector qualification aimed at current and prospective team leaders. This qualification covers the skills and knowledge needed to be a successful team leader, covering competencies applicable to a wide range of contexts.


This qualification may be eligible for funding.


Things you need to know


  • Qualification number(QN):601/3967/5
  • Aim reference:60139675
  • Total qualification time (TQT):400
  • Guided learning hours (GLH):201
  • Credit value:40
  • Level:2

Assessment requirements: internally assessed and externally moderated portfolio of evidence


Aims and objectives of this qualification


The Level 2 Diploma in Team Leading aims to:


  • provide learners with the skills and knowledge required to successfully lead a team
  • develop learners’ skills in communication, leadership and personal performance management
  • build learners’ knowledge of the principles of team leading, as well as their understanding of business.


The objectives of this qualification are to help learners to:


  • develop team leading skills that can be relied upon by employers in a range of industries provide learners with the skills and knowledge needed to communicate with a range of stakeholders at different levels.


Progression opportunities


Learners who achieve this qualification could progress to:


  • Level 3 Diploma in Management
  • Levels 2 and 3 in Business Administration
  • Levels 2 and 3 in Customer Service




To be awarded the Level 2 Diploma in Team Leading, learners must achieve a minimum of 40 credits.

  • 22 credits from the mandatory units in Group A
  • a minimum of 1credits from Group B
  • the remaining credits can be taken from either Group B or C.


Mandatory Group A


  • Unit 01 Manage personal performance and development (4 credits)
  • Unit 02 Communicate work-related information (4 credits)*
  • Unit 03 Lead and manage a team (5 credits)*
  • Unit 04 Principles of team leading (5 credits)
  • Unit 05 Understand business( 4 credits)


Optional Group B


  • Unit 06 Develop working relationships with colleagues (3 credits)*
  • Unit 07 Principles of equality and diversity in the workplace (2 credits)
  • Unit 08 Promote equality, diversity and inclusion in the workplace (3 credits)
  • Unit 09 Manage team performance (4 credits)
  • Unit 10 Manage individuals’ performance (4 credits)
  • Unit 11 Chair and lead meetings (3 credits)
  • Unit 12 Manage conflict within a team (5 credits)
  • Unit13 Procure products and/or services (5 credits)
  • Unit 14 Collaborate with other departments (3 credits)
  • Unit 15 Participate in a project (3 credits)
  • Unit16 Encourage innovation (4 credits)
  • Unit 17 Contribute to meetings in a business environment (3 credits)


Optional Group C


  • Unit 18 Health and safety procedures in the workplace (2 credits)*
  • Unit19 Store and retrieve information (4 credits)*
  • Unit 20 Handle mail (3 credits)*
  • Unit 21 Employee rights and responsibilities (2 credits)
  • Unit 22 Deliver customer service (5 credits)
  • Unit 23 Understand customers (2 credits)
  • Unit 24 Resolve customer service problems (5 credits)
  • Unit 25 Negotiate in a business environment (4 credits)
  • Unit 26 Develop a presentation (3 credits)
  • Unit 27 Deliver a presentation (3 credits)
  • Unit 28 Resolve customers’ complaints  (4 credits)


The units above-marked* are available as stand-alone unit programmes and are available for individual registration. To achieve the Level 2 Diploma in Team Leading, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in this qualification specification.


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