Level 2 Diploma in Business Administration

 

Price £732

 

This qualification specification contains everything you need to know about this qualification and should be used by everyone involved in the planning, delivery and assessment of the Level 2 Diploma in Business Administration.

 

The Level 2 Diploma in Business Administration is a competence-based qualification. A competence-based qualification is based on National Occupational Standards (NOS) and is a job-ready qualification which requires learners to demonstrate the skills and knowledge required to work in a specific industry. A competence-based qualification must be assessed in the workplace or in a realistic work environment (RWE) in accordance with the relevant assessment strategy.

 

This is a regulated qualification. The regulated number for this qualification is 601/3964/X.

 

The Level 2 Diploma in Business Administrations is a cross-sector qualification aimed at current and prospective business administration team staff. This qualification covers the skills and knowledge needed to be a successful business administration worker, covering competencies applicable to a wide range of contexts. This qualification may be eligible for funding.

 

Things you need to know

 

  • Qualification number (QN): 601/3964/X
  • Aim reference: 6013964X
  • Total Qualification Time (TQT): 450
  • Guided learning hours (GLH): 229
  • Credit value: 45
  • Level: 2
  • Assessment requirements: internally assessed and externally moderated portfolio of evidence

 

Aims and objectives of this qualification

 

The Level 2 Diploma in Business Administration aims to develop learners’ knowledge and skills in carrying out a range of administrative and business support functions. The objective of this qualification is to develop and accredit learners’ competence in a wide range of administrative duties. Skills and knowledge developed can be applied to a number of industries and job roles.

 

Progression opportunities

 

Learners who achieve this qualification could progress to:

 

  • Level 3 Diploma in Business Administration
  • Level 3 Diploma in Customer Service

 

 

 

Modules

 

To be awarded the Level 2 Diploma in Business and Administration learners must achieve a minimum of 45 credits:

  • a total of 21 credits from Group A
  • a minimum of 14 credits from Group B
  • the remaining credits can come from Groups B,C or D – however, a maximum of 10 credits from Group C, and a maximum of 6 credits from Group D, can count towards the achievement.

A minimum of 36 credits must be achieved at Level 2 or above.

 Group A mandatory units

  • Unit 01 Communication in a business environment(3 credits)
  • Unit 02 Understand employer organisations (4 credits)
  • Unit 03 Principles of providing administrative services (4 credits)
  • Unit 04 Principles of business document production and information management (3 credits)
  • Unit 05 Manage personal performance and development (4 credits)
  • Unit 06 Develop working relationships with colleagues (3 credits)*

 Group B optional units

  • Unit 07 Administer the recruitment and selection process (3 credits)
  • Unit 08 Handle mail (3 credits)*
  • Unit 09 Organise business travel or accommodation (4 credits)
  • Unit 10 Provide reception services (3 credits)
  • Unit 11 Provide administrative support for meetings (4 credits)
  • Unit 12 Prepare text from notes using touch typing (4 credits)
  • Unit 13 Manage diary systems (2 credits)
  • Unit 14 Collate and report data (3 credits)
  • Unit 15 Contribute to the organisation of an event (3 credits)
  • Unit 16 Employee rights and responsibilities (2 credits)
  • Unit 17 Prepare text from shorthand (6 credits)
  • Unit 18 Buddy a colleague to develop their skills (3 credits)
  • Unit 19 Store and retrieve information (4 credits)*
  • Unit 20 Administer finance (4 credits)
  • Unit 21 Prepare text from recorded audio instruction (4 credits)
  • Unit 22 Archive information (3 credits)

 Group B optional units (cont’d)

  • Unit 23 Administer human resource records (3 credits)
  • Unit 24 Produce business documents (3 credits)
  • Unit 25 Produce minutes of meetings (3 credits)
  • Unit 26 Meet and welcome visitors in a business environment (2 credits)
  • Unit 27 Health and safety in a business environment (2 credits)
  • Unit 28 Use a telephone and voicemail system (2 credits)
  • Unit 29 Contribute to the development and implementation of an information system (6 credits)
  • Unit 30 Monitor information systems (8 credits)
  • Unit 31 Develop a presentation (3 credits)
  • Unit 32 Deliver a presentation (3 credits)
  • Unit 33 Analyse and present business data (6 credits)
  • Unit 34 Maintain and issue stationery and supplies (3 credits)
  • Unit 35 Use and maintain office equipment (2 credits)

 Group C optional units

  • Unit 36 Using email (3credits)
  • Unit 37 Bespoke software (3 credits)
  • Unit 38 Spreadsheet software (4 credits)
  • Unit 39 Data management software (3 credits)
  • Unit 40 Presentation software (4 credits)
  • Unit 41 Word processing software (4 credits)
  • Unit 42 Website software (4 credits)
  • Unit 43 Deliver customer service (5 credits)
  • Unit 44 Participate in a project (3 credits)
  • Unit 45 Processing customers’ financial transactions (4 credits)
  • Unit 46 Payroll processing (5 credits)
  • Unit 47 Process information about customers (3 credits)
  • Unit 48 Develop customer relationships (3 credits)

 Group D optional units

  • Unit 49 Understand the use of research in business (6 credits)
  • Unit 50 Understand the legal context of business (6 credits)
  • Unit 51 Principles of marketing theory (4 credits)
  • Unit 52 Principles of digital marketing (5 credits)
  • Unit 53 Principles of customer relationships (3 credits)
  • Unit 54 Understand working in a customer service environment (3 credits)

 Group D optional units (cont’d)

  • Unit 55 Know how to publish, integrate and share using social media (5 credits)
  • Unit 56 Exploring social media (2 credits)
  • Unit 57 Understand the safe use of online and social media platforms (4 credits)
  • Unit 58 Principles of equality and diversity in the workplace (2 credits)
  • Unit 59 Principles of team leading (5 credits)The units above marked * are available as stand-alone unit programmes and are available for individual registration. To achieve the Level 2 Diploma in Business Administration, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in this qualification specification. Grades are not awarded.

 

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